Privacy Policy

Effective Date: December 20, 2024

Welcome to FEZA LOGISTICS LTD. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we handle your personal information, your privacy rights, and how the law protects you.

1. Information We Collect

We may collect and process the following types of data:

Personal Identification Information: such as your name, email address, phone number, and postal address.
Technical Data: such as your IP address, browser type, time zone settings, and information on your device.
Transaction Data: including details about payments to and from you, and other details of services you have purchased from us.
Cookies and Usage Data: information collected through cookies and other tracking technologies to analyze website traffic and improve user experience.

2. How We Use Your Information

To provide and maintain our services.
To manage and fulfill your orders, including shipping and delivery.
To improve, personalize, and expand our website and services.
To communicate with you regarding your requests, concerns, or inquiries.
To comply with legal obligations and prevent fraud.

3. Sharing of Your Data

We may share your data with third parties under the following conditions:

Service Providers: We may share your data with trusted third parties who assist in providing logistics, payment processing, and other services on our behalf.
Legal Requirements: We may disclose your data if required by law, court orders, or to protect our legal rights.
Business Transfers: In the event of a merger, sale, or acquisition, your personal information may be transferred to the new entity.

4. Data Retention

We retain your personal data only for as long as is necessary for the purposes outlined in this privacy policy or to comply with legal obligations.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your browsing experience and analyze traffic. Cookies are small text files placed on your device. You can disable cookies through your browser settings, though this may affect your ability to use some features of our website.

6. Your Data Protection Rights

You have certain rights regarding the personal data we hold about you, including:

Right to Access: You can request copies of your personal data.
Right to Rectification: You can request corrections to inaccurate or incomplete data.
Right to Erasure: You can request deletion of your personal data, under certain conditions.
Right to Object: You can object to the processing of your personal data, under certain conditions.
Right to Data Portability: You can request that we transfer your data to another organization or directly to you.

7. How We Protect Your Data

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, loss, or alteration. However, no system is 100% secure, and we cannot guarantee absolute security.

8. Changes to Our Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically for any updates.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please contact us at:

Email: [email protected]

Phone: +250 788616117

Address:, Kigali-Rwanda